Warranty & Returns
Warranty & Returns
When you buy from us, we have a deal.
You get a steel that works. If something goes wrong, we want to hear about it. We're a small team and a real person reads every email that comes in.
What follows is how this usually goes. It isn't a list of ways to say no.
Lifetime Warranty
All Baking Steel products are backed by a lifetime warranty against defects in materials and workmanship under normal household use.
If your steel cracks or breaks during normal use in a home oven or on a household grill, we'll replace it. However many times that takes.
This warranty does not cover damage caused by misuse, neglect, improper care, or extreme temperature changes, including but not limited to:
- Thermal shock, including placing a hot steel into cold water, hosing off a hot steel, submerging while hot, or any rapid cooling
- Warping or damage from direct uncontrolled flame. A Baking Steel works beautifully over a campfire or fire pit and plenty of us cook that way, but the heat is uncontrolled and warping is a real possibility. Cook over open flame at your own risk. Normal grill use is covered.
- Outdoor storage or prolonged exposure to moisture
- Commercial or non-household use
Surface rust, discoloration, patina, and cosmetic wear are not covered under warranty. These are natural characteristics of carbon steel and do not affect performance. With proper care and regular seasoning, rust can usually be prevented or removed. If you're not sure how to care for your steel, email us. We're happy to help.
To make a warranty claim, email us at info@bakingsteel.com with your order number and photos of the issue. We'll work with you on a replacement.
Returns & Refunds (30 Days)
You may request a return within 30 days from the day your order arrives. We count from delivery, not from the day it left our shop, because the shipping time isn't yours to spend.
To be eligible for a refund:
- Merchandise must be unused
- In the condition it was received
- And in the original packaging
Once a steel has been heated it takes on color and can't go to the next customer as new, so we can't accept returns on used steels. If something's gone wrong, email us anyway. We'd rather hear about it.
Custom-size Baking Steels are final sale and not eligible for returns or refunds.
You won't pay to send it back. Your return ships on a prepaid label either way. These things are heavy and we're not going to charge you to change your mind. Once the unused steel is back with us, we'll refund your original payment method.
Holiday Returns
Orders placed November 1 through December 24 may be returned through January 31.
Gifts get bought early and opened late. We'd rather you buy in November without doing math about whether it still counts in December.
Same conditions apply. Unused and in the original packaging.
International orders remain final sale.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, email us at info@bakingsteel.com within 30 days of delivery and we'll make it right. That one's on us, not on you, and return shipping isn't your problem.
If it was a gift and sat unopened for a while, that's fine. Tell us when you found it and we'll sort it out. You shouldn't be stuck with a damaged steel because it waited under a tree.
International Orders
Due to the high cost of international shipping and customs, we are unable to accept returns on international orders. All international sales are final.
The lifetime warranty still applies. If your steel arrives damaged or fails under normal household use, email us and we'll work it out with you.
A Note on Appearance
Minor imperfections, surface markings, and slight color variations are normal results of our hand-seasoning process and do not affect performance. As your Baking Steel develops patina over time, these markings will become less noticeable.
Contact Us
To expedite the process, please email us at info@bakingsteel.com with your order number and details.