Warranty & Returns
Warranty & Returns
As part of Baking Steel’s quality policy, customer satisfaction is essential to our business. We’ll do just about anything (well, almost) to make sure you’re thrilled with your product. If you’re not happy, neither are we.
Lifetime Warranty
All Baking Steel products are backed by a lifetime warranty against defects in materials and workmanship under normal household use.
Steel does not crack under normal use. However, this warranty does not cover damage caused by misuse, neglect, improper care, or extreme temperature changes, including but not limited to:
thermal shock (such as placing a hot steel into water)
exposure to open flame
outdoor storage
commercial or non-household use
Surface rust, discoloration, patina, and cosmetic wear are not covered under warranty. These are natural characteristics of steel and do not affect performance. With proper care and storage, rust is completely preventable.
If you believe your product is defective, please contact us within 30 days of shipment and we’ll work with you on a replacement.
Returns & Refunds (30 Days)
You may request a return or refund within 30 days from the date your order was shipped.
To be eligible for a refund:
merchandise must be unused
in the condition it was received
and in the original packaging
Custom-size Baking Steels are final sale and not eligible for returns or refunds.
Used products cannot be returned due to health and safety reasons.If your return request falls within 30 days of shipment, we will provide a prepaid return shipping label.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us at info@bakingsteel.com within 7 days of delivery, and we’ll make it right.
International Orders
Due to the high cost of international shipping and customs, we are unable to accept returns on international orders. All international sales are final.
A Note on Appearance
Minor imperfections, surface markings, and slight color variations are normal results of our hand-seasoning process and do not affect performance. As your Baking Steel develops patina over time, these markings will become less noticeable.
Contact Us
To expedite the process, please email us at info@bakingsteel.com with your order number and details.