As part of Baking Steel's quality policy, customer satisfaction is essential to our business. We will do anything (well, almost) to ensure you are thrilled with your product. If you're not happy, neither are we!
For any item that is found defective, you have a 30-day period (from when the order was shipped) to contact us for a replacement. This return policy applies to any item that is found to be defective in material or workmanship when put to normal household use and cared for according to instructions.
As for refunds, you have 30-days from when the order was shipped to receive a full refund on eligible merchandise. Merchandise must be unused, in the condition it was received and in the original packaging. Custom size Baking Steels are not eligible for returns/refunds. If your return falls within 30 days from when the order was shipped, we will provide you with a prepaid label for return shipping.
*We do not offer returns, refunds or exchanges on custom Baking Steels or used products due to health and safety. Custom orders are final sale.
Please note: Minor imperfections, surface markings and slight color variations are normal result of our hand seasoning process and will not effect the performance of your Baking Steel. As the Baking Steel patinas, these surface blemishes, imperfections will become unnoticeable.
In an effort to expedite the return process, you can contact us via email: firstname.lastname@example.org